online support
We are committed to protecting the privacy and confidentiality of the personal information you entrust to our care. We assure you that your personal information is handled according to the following Privacy Policy for the collection, use and disclosure of your personal information.
Your personal information will be collected and stored in our database as well as in the Basadur Applied Creativity database. You may receive CCI Innovate newsletters as a result, there is the option to unsubscribe to these emails.
We will only collect information that is pertinent and necessary to the effective conduct of our business.
Whenever practical, your information will be collected directly from you.
Your express consent may be provided in writing, verbally or electronically. We will endeavor to ensure you understand why we need the information and how it will be used.
We will limit the use and disclosure of your personal information within our organization and with our colleagues, partners and additional third parties. The use and disclosure of your personal information shall be done only to the extent necessary to perform our duties, to provide you with quality service and information designed to meet your on-going needs.
The length of time we retain your personal information may vary depending on the duration of your deemed relationship with our organization. We will only keep your personal information on our records so long as it is needed for its identified purposes, or as required by law.
We will keep your personal information as accurate, complete and up to date as necessary. You have a right to challenge the accuracy and completeness of the information we hold about you, and if it is inaccurate or incomplete, we will make the necessary correction or amendment. If there is a disagreement or a discrepancy with regard to an issue of accuracy, this will be noted on your file.
We have developed and continue to enhance security measures and procedures designed to protect your personal information from unwarranted intrusion, theft, accidental release, loss or unauthorized disclosure, use, copying or modification, when we destroy your personal information, we will use appropriate safeguards.
With satisfactory verification of your identity, we will provide you with the information you request. There are certain legal expectations to your right of access. Should your request fall into such a category, we will inform you of the reason for not providing access and any resources you may have.
You may withdraw your consent, but doing so may prevent us from being able to provide you with the requested product or services. If you have any questions or concerns about the use or security of your personal information, please contact the CCI Innovate Privacy Officer at info@cci-innovate.com.
CCI Innovate encourages parents and guardians to supervise their child's use of the Internet. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without a parent's or guardian's permission when using the Internet. We recognize a special obligation to protect personal information obtained from children. For this reason, CCI Innovate generally does not request, collect, or store any personal information knowingly from children under 12.
We have adopted the following policies to keep kids safe (there are exceptions to these policies as noted below under the heading "Exceptions to Verifiable Parental Consent and Information Collected from Children"):
For every child (under 12 years of age), we will require the parent or guardian to provide verifiable parental consent such as: by email plus a fax, phone or letter follow up by the parent or guardian; mail, fax or scan of a consent form; or phone call to CCI Innovate; or other acceptable method.
In order for us to provide notice to a parent or guardian and seek verifiable parental consent, we may request the online contact information of a parent or guardian. This contact information will only be used for the sole purpose of obtaining verifiable parental consent or providing notification to the parent or guardian.
In the following instances we will NOT get verifiable parental consent for the collection of a child’s (under 12 years of age) personal information: